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Protective Coverings Services, LLC

Last modified: October 27, 2026

Protective Coverings Services, LLC (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, contact us, request an estimate, receive our services, or communicate with us by phone, email, or text message. This policy applies to customers and prospective customers.

1. Information We Collect

We may collect the following information:

Your name, phone number, email address, billing address, and service address.
Project details, measurements, photographs, service preferences, and information you provide when requesting an estimate or services.
Estimates, agreements, invoices, payment status, and service history.
Communications with us, including emails, text messages, and records of your communication preferences and consent.
Technical information collected through our website or its service providers, such as IP address, browser type, device information, and pages visited.

2. How We Use Information

We use personal information to:

Respond to inquiries from customers and prospective customers.
Prepare estimates, schedule consultations, and follow up on service requests.
Schedule appointments and perform services.
Send appointment confirmations, reminders, project updates, estimates, invoices, and payment reminders.
Process payments and maintain business records.
Provide customer support and address warranty or service requests.
Operate and improve our website and services.
Protect against fraud, resolve disputes, and meet legal obligations.

If we send promotional communications, we obtain consent where required and provide a way to opt out.

3. Text Messaging

With your consent where required, Protective Coverings Services, LLC may communicate by text message with customers and prospective customers. Messages may include responses to inquiries, estimate scheduling and follow-ups, appointment confirmations and reminders, project updates, estimates, invoices, payment reminders, and customer support. Message frequency varies based on your inquiries, requests, and service activity. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP. You may receive a final message confirming your opt-out. For assistance, reply HELP, email info@pcsflooring.com, or call 205-654-7010.

If we send promotional text messages, we obtain separate consent where required. Consent to receive promotional text messages is not a condition of purchasing services. Providing a phone number or requesting an estimate does not, by itself, constitute consent to promotional text messages.

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their marketing or promotional purposes. We may share this information with service providers solely as necessary to operate our messaging services.

4. How We Share Information

We do not sell or rent personal information.

We may share information with service providers that help us operate our business, including Jobber, website hosting providers, communication providers, payment processors, and contractors involved in delivering your requested services. We share information as needed for those purposes.

We may also disclose information when required by law or when reasonably necessary to protect our customers, our business, or others from fraud, harm, or unlawful activity.

5. Information Storage and Security

We use business systems, including Jobber, to store and manage information about customers and prospective customers. We use reasonable administrative and technical safeguards intended to protect personal information and restrict access to people who need it for business purposes.

No electronic system or method of transmission is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and warranty records, resolve disputes, and satisfy legal, tax, and accounting obligations.

6. Cookies and Website Technology

Our website and its service providers may use cookies or similar technologies to support website functionality and understand how visitors use the website.

You can manage cookies through your browser settings. Disabling cookies may affect certain website features.

7. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of your personal information. We will respond as required by applicable law and may need to verify your identity. Certain information may need to be retained for legal, accounting, contractual, or other legitimate business purposes.

To stop text messages, reply STOP. To stop promotional emails, use the unsubscribe instructions in the email or contact us.

8. Third-Party Websites

Our website may link to third-party websites or services. Those providers have their own privacy policies, and we encourage you to review them before submitting personal information.

9. Changes to This Policy

We may update this Privacy Policy as our practices or legal requirements change. Updates will be posted on this page with a revised effective date.

10. Contact Us

For privacy questions or requests, contact:

Protective Coverings Services, LLC

101 Southbrook Village Rd

Alabaster, AL 35007

Email: info@pcsflooring.com

Phone: 205-654-7010

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